Got a Question?
Check out these handy FAQ’s:
How do I redeem my benefits?
Simply follow the instructions on each pass. For online orders, be sure to include any coupon codes you may need. For call-in orders, be sure to let the person you talk to know you’re a member.
Do my benefits ever expire?
Unless otherwise noted, all benefits expire at the end of the calendar period, and unused benefits do not carry forward. However, vendors may offer rollover periods for select benefits at their discretion.
When do my benefits renew?
All monthly benefits renew at the beginning of each calendar month. Some annual benefits renew at the beginning of each calendar year. Other annual benefits renew at the time of your yearly membership renewal. See each program for details.
When do my memberships renew?
All standard memberships continue indefinitely. All monthly VIP memberships renew at the beginning of each calendar month. All yearly VIP memberships renew on the anniversary of your sign-up date. All VIP membership payments are automatically processed at the time of renewal.
How do I cancel a VIP membership?
Simply visit the home page and select the membership from your list. Then scroll down, click the Downgrade button, and follow the insructions.
What if I need help or have another question?
Simply contact our friendly support staff, and we’ll take care of you ASAP.
